FAQ - Frequently Asked Questions
Frequently Asked Questions
Here you will find answers to the most frequently asked questions about the Mini Vibe.
🛒 Orders
How to place an order?
It's easy! Add your items to your cart, enter your shipping information, choose your payment method, and check out. You'll immediately receive a confirmation email.
Can I modify my order after validation?
Once your order is confirmed, we will prepare it quickly. Contact us immediately at contact@laminivibes.store if you wish to modify it.
How do I cancel my order?
You can cancel your order free of charge before shipment by contacting us by email.
💳 Payment
What payment methods do you accept?
We accept:
- Bank cards (Visa, Mastercard)
- PayPal
- Apple Pay and Google Pay
Is payment secure?
Absolutely! All payments are secured with SSL encryption and processed by certified partners.
🚚 Delivery
What are your delivery times?
Our deadlines are:
- Metropolitan France: 2-4 working days
- Europe: 5-7 working days
- International: 7-14 business days
How much does delivery cost?
Shipping costs are automatically calculated based on your address and the weight of your order. They are displayed before validation.
Do you deliver everywhere?
We ship worldwide! Some restrictions may apply depending on the country.
How do I track my package?
As soon as it is shipped, you will receive an email with the tracking number and the link to track your package in real time.
↩️ Returns and exchanges
Can I return an item?
Yes! You have 14 days after receipt to return any unsatisfactory item in its original condition.
How to make a return?
Contact us at contact@laminivibes.store for a free return label and instructions.
When will I be reimbursed?
Refunds are issued within 5-7 business days after receipt of your return.
📦 Products
Are your products authentic?
All our products are 100% authentic and come directly from official brands.
How do I know which size is right for me?
Check out our size guide available on each product page. If in doubt, contact us!
Do the colors match reality?
We do our best to accurately represent colors, but they may vary slightly depending on your screen.
🎁 Other questions
Do you offer gift cards?
Yes! Our gift cards are available in various amounts and are valid for 1 year.
Do you have a loyalty program?
Subscribe to our newsletter to receive exclusive offers and be informed of our latest news!
📞 Contact
How to contact you?
Several options:
- Email: contact@laminivibes.store
- Response: Within 24-48 hours maximum
Can't find the answer to your question? Don't hesitate to contact us, we'll be happy to help! 😊